The Facilitator Effect Privacy Policy Last updated: 20th November 2025
The Facilitator Effect (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains:
• Who we are and how to contact us
• What personal data we collect
• How we use your data
• Our legal basis for processing your data
• Who we share data with
• How long we keep your data
• Your rights under UK GDPR
• How we use cookies
• How to contact us
1. Who We Are
The Facilitator Effect is the business identity founded by Jenny Potkins.
Website: thefacilitatoreffect.com
Email: jenny@thefacilitatoreffect.com or jenny@jennypotkins.com
Address: 76 Grafton House, Wellington Way, London, E3 4UF.
Jenny Potkins is the data controller for any personal data you provide to us when using our website, contacting us, or consuming our services.
2. What Personal Data We Collect
We collect and process the following categories of personal data:
2.1 Information You Provide to Us
When you interact with us (eg through contact forms, email, event sign-ups), you may provide:
• Name
• Email address
• Phone number
• Organisation / Company name
• Job title
• Other professional details (eg what services you're interested in)
• Event or workshop registration information.
2.2 Information Collected Automatically
When you use our website, we collect:
• IP address
• Browser and device information
• Pages visited on our site
• Time and date of visits
• Referrer URL
• Cookies and usage data (see the “cookies” section below).
3. How We Use Your Personal Data
We use your personal data for the following purposes:
• To respond to enquiries and communicate with you
• To provide our services (facilitation, consulting, training)
• To manage event / workshop registrations
• To send you relevant information, updates or marketing (only if you have opted in)
• To improve our website and our services
• To comply with legal obligations.
4. Legal Basis for Processing Under UK GDPR, we process your data based on these lawful bases:
• Contractual necessity: to provide our services (eg facilitation, consultancy and training)
• Legitimate interests: to operate our business, communicate with prospective and current clients, and improve our services
• Consent: when you opt in to receive marketing or event updates
• Legal obligation: to retain certain data for financial / regulatory compliance.
5. Who We Share Your Data With
Your personal data will be treated as strictly confidential. We will not sell your personal data to third parties for marketing.
We may share your personal data with:
• Providers who help us run our business and services (eg email marketing platforms, website hosting, CRM)
• Professional advisers (eg accountants, legal)
• Third parties for event management or payment processing (if applicable)
• Where required by law, or to enforce our legal rights.
6. Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including:
• Enquiry/ contact information: up to 3 years (or as needed for ongoing communications)
• Event registration data: until after the event + a reasonable period for administrative follow-up
• Marketing data (if consent given): until you unsubscribe
• Accounting/ legal records: as required by law (eg 6–7 years for HMRC)
• Insurance requirements: if stipulated by insurer(s) for delivery of services (up to 7 years).
After these periods, personal data is either securely deleted or anonymised.
7. Your Rights Under UK GDPR
You have several rights regarding your personal data:
• Right of access – ask us for a copy of the personal data we hold about you
• Right to rectification – ask us to rectify inaccurate or incomplete data
• Right to erasure – request deletion of your data (in certain circumstances)
• Right to restrict processing – ask us to limit how we use your data in certain circumstances
• Right to data portability – get a copy of your data in a structured, machine-readable format
• Right to object – to the processing of your data under certain circumstances eg based on legitimate interests or to direct marketing
• Right to withdraw consent – if you previously consented to marketing
• Right to lodge a complaint – with the ICO (Information Commissioner’s Office).
Contact details are provided at the end of this document.
To exercise these rights, queries or complaints please in the first instance contact us using the contact form on the website or email jenny@thefacilitatoreffect.com
8. Cookies & Tracking Our website uses cookies to:
• Enable core website functionality
• Analyse how visitors use our site (for improvement)
• Manage any marketing or communications (if you opt in). We do not use non-essential cookies without your consent.
You can manage or disable cookies in your browser settings
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date. We recommend checking back periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, or want to exercise your data rights, please contact: Jenny Potkins jenny@thefacilitatoreffect.com or jenny@jennypotkins.com
11. How to contact the ICO Information Commissioner’s Office:
Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113 ICO
website: https://www.ico.org.uk
